Last Updated: December 12, 2024
At Chronoglass, we value the privacy and protection of our users’ personal information. This Privacy Policy explains in detail how we collect, use, disclose, store and protect your information when you visit our website, www.chronoglass.com (hereinafter referred to as “our website”). By accessing our website, you agree to the terms and conditions of this Privacy Policy.
1. Collection of Personal Information
We collect several types of personal information in order to personalize your experience and provide you with the services you request in an optimal manner. This information may be collected directly from you or generated automatically through your use of our website.
1.1 Browsing information
As you browse our site, we automatically collect certain information to better understand how our users interact with our website. This includes :
- IP address
- Browser type and version
- Device identifiers
- Pages visited and duration of visits
- Interaction with our site content
This information is collected using cookies and similar technologies. You can manage the collection of this information and deactivate certain types of cookies via our cookie consent banner.
1.2 Information provided voluntarily
When you interact with us via online forms, quote requests or subscriptions to our services, we may collect:
- Full name
- E-mail address
- Telephone number
- Company and job title
- Other information you choose to share
We collect this information only when it is necessary to respond to your requests, provide the services you have requested and improve your user experience.
2. Use of Personal Information
Personal information collected is used for our legitimate business activities. Here’s how we use your information:
2.1 To provide and improve our services
We use your information to personalize your experience on our site and to provide the services and products you have requested. This includes tailoring content, remembering your preferences and improving our functionality.
2.2 Analyzing traffic and optimizing our site
Traffic data enables us to better understand the needs of our users and to optimize our site. We analyze this data in aggregate form to improve the navigation and performance of our site.
2.3 Communication
We use your contact details to send you information about our products and services or to answer your questions. We respect your consent to all promotional communications and you may unsubscribe from our marketing communications at any time.
We will only use your information where necessary and in accordance with this policy.
3. Sharing and Disclosure to Third Parties
Chronoglass does not sell or rent your personal information to third parties. However, we do share your data in the following cases:
3.1 Service providers
We work with third-party partners to manage certain technical and marketing aspects of our site, such as HubSpot and Google Analytics. These partners are subject to strict contracts guaranteeing the confidentiality of your information and their use limited to the services we entrust to them.
3.2 Legal obligations
In certain cases, Chronoglass may be required to disclose your personal information if required to do so by law or in connection with legal proceedings.
3.3 Other situations
In the context of mergers, acquisitions or sales of assets, your personal information may be transferred, provided that the recipient is also required to protect your data in accordance with this policy.
4. Data security
We implement rigorous security measures to protect your information against unauthorized access, loss or alteration. Our measures include :
- SSL encryption to secure the exchange of information on our site.
- Strict access controls to limit data access to authorized employees only.
- Proactive monitoring to identify and correct potential vulnerabilities.
However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Retention and Destruction of Data
We retain your personal information only for as long as is necessary to fulfill the purposes described in this policy or to comply with legal requirements. Once this period has elapsed, the data is either securely deleted or anonymized for statistical purposes.
6. Your rights
Under applicable laws, you have certain rights regarding your personal information:
- Right of access: you may request a copy of your personal information.
- Right of rectification: you may request the correction of any incorrect information.
- Right of deletion: you may request the deletion of your personal information, unless we are required by law to retain it.
- Right to object: you may object to the use of your data for certain purposes, including direct marketing.
To exercise these rights, please contact us by e-mail at the following address: info@chronoglass.com. We undertake to process your request within 30 days.
7. Management of Cookies and Similar Technologies
Our site uses cookies to enhance your user experience and to collect anonymized browsing information. We invite you to consult our Cookie Policy for more details on the types of cookies we use, their purposes and how to disable them.
8. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy to reflect changes in our practices and legislation. Any changes will be posted on this page with an updated date. We recommend that you consult this page regularly.
9. How to contact us
If you have any questions or requests concerning this Privacy Policy, or for assistance in exercising your rights, please contact us using the following details:
Chronoglass
Address: 6440, boul Henri-Bourassa E, Montreal, QC, Canada H1G 5W9
E-mail: info@chronoglass.com
Telephone: +1 (514) 123-4567
By using our site, you acknowledge that you have read this Privacy Policy and agree to our practices for collecting, processing and sharing your personal information.
